Privacy Policy

At Happy Gardenly, we believe that nurturing your garden should be a joyful and secure experience, and that commitment extends to how we handle your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website happygardenly.com.

By using our website, you consent to the practices described in this policy. We encourage you to read it carefully to understand our views and practices regarding your personal data.

1. Who We Are

Happy Gardenly is a UK-based online retailer specialising in quality garden plants, furniture, and gardening accessories. Our company address is:

Happy Gardenly
16 Garth Rd
Bangor
GB CH7I 4MD

For any privacy-related concerns, please contact us at: [email protected].

2. Information We Collect

To provide you with our services and improve your shopping experience, we collect several types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number that you provide when creating an account or placing an order.
• Payment Information: Credit/debit card details processed through our secure payment gateway (we do not store full card details on our servers).
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, and operating system.
• Usage Data: Information about how you use our website, products, and services, including the pages you visit and the products you view.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil your orders for our garden plants, furniture, and accessories.
• To manage your account and provide customer support.
• To personalise your experience by suggesting products that match your gardening interests (such as Alpine & Rockery plants or Garden Furniture Sets).
• To send you promotional emails about new products, special offers, or other information we think you may find interesting (only with your consent).
• To improve our website and product offerings based on your usage information.
• To comply with legal obligations and prevent fraudulent transactions.

4. Data Sharing and Disclosure

We value your privacy and do not sell your personal data to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as payment processors and delivery companies), provided they agree to keep this information confidential.
• Legal Requirements: When required to comply with legal obligations, enforce our site policies, or protect ours or others’ rights, property, or safety.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business to another company.

As we serve customers globally (excluding Asia and some remote regions), your data may be transferred internationally, always with appropriate safeguards in place.

5. Data Storage and Security

We implement a variety of security measures to maintain the safety of your personal information:

• Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.
• All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
• We regularly review our data collection, storage, and processing practices to protect against unauthorised access.

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under data protection laws, you have rights including:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of any inaccurate or incomplete data.
• Erasure: The right to request erasure of your personal data, under certain conditions.
• Restrict processing: The right to request the restriction of processing of your personal data.
• Data portability: The right to request the transfer of your data to another organisation.
• Object to processing: The right to object to our processing of your personal data.
• Withdraw consent: The right to withdraw your consent at any time where we relied on your consent to process your personal data.

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enable the site’s systems to recognise your browser and capture and remember certain information.

We use cookies to:

• Remember items in your shopping basket.
• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you disable cookies, some features that make your site experience more efficient may not function properly.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date and we will notify you of any material changes.

9. Contact Us