At Happy Gardenly, we are dedicated to helping you cultivate your dream garden. We understand the excitement of receiving new plants and garden accessories, and we strive to make your experience from order to delivery as smooth and enjoyable as possible. Our policies are designed with care, reflecting our commitment to both our products and our valued customers.

Shipping Information

We are thrilled to ship our quality plants and garden products across the globe (excluding Asia and a few select remote regions).

Order Processing Time: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Delivery Times:

  • Standard Shipping (£12.95): We ship via trusted carriers like DHL or FedEx. Your order will typically arrive within 10-15 business days after it has been dispatched from our nursery.
  • Free Shipping: For orders over £50, we offer free shipping via EMS. Delivery for this method typically occurs within 15-25 business days after dispatch.

Please note these are estimated transit times. While we do our best to ensure timely delivery, occasional delays due to customs, weather, or carrier issues are beyond our control.

Our Returns & Exchanges Policy

We want you to be completely happy with your Happy Gardenly purchase. Our returns policy is designed to be fair and straightforward. However, due to the delicate and perishable nature of living plants, we must have specific guidelines in place.

Important Note on Plant Returns: To ensure the health and quality of our living products, we cannot accept returns or exchanges on the vast majority of plant items. This includes, but is not limited to:
  • Alpine & Rockery plants
  • Bedding & Patio Plants
  • Climbers & Wall Shrubs
  • Cottage Garden plants
  • Garden Plants
  • Herbs & Fruit
  • Indoor Plants
  • Instant Impact plants
  • Living Screens & Hedges
The only exception is if your plant arrives damaged or diseased (see section below).

For eligible non-plant items (like Garden Furniture, Compost Bins, Garden Wear, etc.), we gladly accept returns and exchanges within 15 days of you receiving your order. The item must be unused, in its original packaging, and in the same condition as when it was delivered.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an eligible item:

  1. Contact Us: Within 15 days of receiving your order, email our customer service team at [email protected]. Include your order number and details about the product you wish to return or exchange.
  2. Wait for Authorization: Our team will respond with instructions and may request photographs of the item to assist us.
  3. Package Your Return: Securely pack the item, using the original packaging whenever possible.
  4. Ship Your Return: Send the package to our returns address:
    Happy Gardenly Returns
    16 Garth Rd
    Bangor, GB CH7I 4MD
  5. Keep Your Tracking Number: Hold onto your shipping tracking number until your return has been fully processed by us.

Return Shipping & Refunds

Shipping Costs: The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., you received a damaged or incorrect item). We highly recommend using a trackable shipping service and considering shipping insurance, as we cannot guarantee we will receive the returned item.

Refund Processing: Once we receive and inspect your returned item, we will send you an email notification. We will then notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within the following timeframes:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days
Please note that depending on your card issuer’s policies, it may take additional time for the refund to appear on your statement.

Damaged, Defective, or Incorrect Items

If your order (including any plants) arrives damaged, defective, or is incorrect, please contact us immediately at [email protected]. Include your order number and clear photos of the product and its packaging. We will quickly arrange for a replacement or refund and provide a prepaid shipping label if appropriate.

Need Further Assistance?

Our friendly customer service team is here to help with any questions you may have about shipping, returns, or exchanges. Contact us at [email protected], and we’ll be happy to assist you.

Thank you for choosing Happy Gardenly to be a part of your gardening journey. We’re committed to ensuring your experience with us is as rewarding as time spent in your own garden.

Happy Gardening!
The Team at Happy Gardenly